Rights Activists Want ICT To Be Made More Inclusive for Persons With Disabilities

Submissions made to the Telecom Regulatory Authority of India seek stringent, legally-binding provisions covering all players in the sector.

Gaurav Vivek Bhatnagar | The Wire | January 26, 2018

New Delhi: Disability rights activists have called for a stringent policy to ensure persons with disabilities are able to access with ease both the software and hardware when it comes using information and communication technology (ICT).

With the Telecom Regulatory Authority of India (TRAI) issuing a consultation paper on ‘Making ICT Accessible for Persons with Disabilities (PwDs)’ on December 20, 2017, and seeking comments from the stakeholders by January 22, 2018, a number of disability rights groups have made their submissions.

“For achieving a truly inclusive information society, persons with disabilities must be able to use information and communication technologies (ICTs) with equal ease. This can be made possible only if the accessibility of ICTs is on the top of the agenda of manufacturers and service providers. Though it makes business sense to attract persons with disabilities with ICTs having accessibility features, manufacturers failed to tap this opportunity. Hence, a stringent policy is required to ensure persons with disabilities get what they need,” said noted disability rights activist and director of Svayam, Subhash Chandra Vashishth.

Incidentally, the World Bank Report (2007) titled ‘People with disabilities in India: from commitments to outcomes’ had stated that “there is growing evidence that people with disabilities comprise between 4 and 8 percent of the Indian population”. Further, the population of senior citizens in the country ranges between 10-12%. Put together, these aspects raise the need for making ICT inclusive for improving the quality of life of the PwDs.

Both software, hardware not complying with guidelines

In its submission to TRAI, Svayam has noted that often the websites, software and mobile apps from vendors and service providers do not comply with accessibility guidelines. This makes them inaccessible for visually impaired persons who make use of assistive technologies like screen reading software, braille displays, etc.

It has also pointed out that “most electronic hardware products like Set-Top-Box (STB), smart home solutions, etc. are not usable for persons with disabilities as they don’t comply with international accessibility standards e.g. the buttons on most of these devices do not possess any tactile notations and audio feedback to allow visually impaired users to interact with them.

Policies lack budgeting support

Most policies are simple guidelines and often lack appropriate budgetary or funding support for implementation and penalty for non-adherence. This leads to lesser efforts towards compliance, the organisation noted.

Moreover, it said, most guidelines are made applicable only for government entities and not to all establishments. “However, needs of persons with disabilities in their day-to-day lives span beyond services and products offered by government entities.”

As for the financial support for maturity and survival of products that benefit PwDs, it said either such mechanisms “do not exist or are very low and ineffective.”

Stating that “a comprehensive plan is needed to adopt an accessible operating system for product development and service divisions to include everyone,” Vashishth said issuing of the consultation paper was a step in the right direction.

As for telecom regulator TRAI, he said, it has highlighted in the paper that an equal and inclusive society involves providing equal opportunities to all sections of society irrespective of their physical, economic, social or religious identity in all spheres of life and this covers education, skill development, economic empowerment and ensuring full participation of all persons including PwDs.

While programmes such as ‘Digital India’ envisage inclusive growth and a digitally empowered society, the benefits of ICT have not reached all the sections so far. At a time when mobile phones are also being used to access information, avail of various services, the need of the hour is promoting digital inclusion for enabling PwDs to lead independent and dignified lives.

With the new Rights of Persons with Disabilities Act, 2016 raising the disability categories from seven to 21, “this presents an opportunity for all the stakeholders (disability/accessibility activists, NGOs, etc.) to mull over the concern areas and help the government on how to make ICT accessible for persons with disabilities,” said Vashishth.

‘Include user groups in research, product development’

Founder-chairperson of Svayam, Sminu Jindal, said “there is a massive lack of awareness among the stakeholders as well as credible research on ICT for persons with disabilities. Non-inclusion of user groups in research and product development is another issue which should be addressed. We also need aggressive public campaigns for awareness and sustained advocacy to enforce stringent accessible ICT policies.”

On the key areas of concern, Svayam has noted among other things that there is an absence of periodic stakeholder coordination; lack of harmony between policies and the regulation across the world to adhere to uniform standards; lack of research and development, lack of aggressive campaigning for accessible ICTs, lack of direct involvement of PwDs in product development; high cost of specialised assistive technology; high import taxes and no subsidy or incentives being provided to the manufacturers from the government.

It has, therefore, suggested that “all establishments” should be covered by all the provisions in the policies concerning access to PwDs; the provisions should be made “mandatory” and legally binding instead of remaining mere guidelines; clauses specifying substantial penalties for non-adherence should be incorporated; definition of “everyday use products” should be clearly defined and detailed to cover products used for personal use, at home, office and in public infrastructure.

TRAI should set up a helpline for complaints

It has also suggested that TRAI set up a helpline where only complaints regarding accessibility can be received. “The data of complaints and action taken should be made available on TRAI portal as such data can help frame and reform policies in larger interest.”

For making it easier for all PwDs to access ICT products, the group has also suggested that all products that have a display screen and interactive touch screen should be made accessible. “This includes set top box, point of sale (POS) machines, scanners, everyday use products such as washing machines, microwave, air conditioners, refrigerators, all types of vending machines, self-service public devices used in shopping malls, airports, railway ticketing, printers including 3D printers, scanners, lifts, elevators, and musical instruments.”

Focus on regional languages as well

With India being culturally and linguistically diverse, the organisation has also demanded that ICT services in regional language be started for wider reach as at present most of the assistive technology and software is not available in them.

It has also called for funding “futuristic technologies”. “Recently, Microsoft was granted a patent for a brain control device that can give users mind control powers to operate apps with just their brains, without any movement. Using sensor-equipped head bands, the device could ideally interpret neurological data to have users open and use apps with thoughts instead of gestures,” it pointed out.

Stating that “accessible ICTs are very much possible, and have the potential to significantly touch many lives enhancing their productivity,” Jindal said if necessary steps are taken now, it would “enable persons with disabilities to contribute to the GDP and live a dignified and happy life.”

Source: The Wire 

Bureau of Civil Aviation and Security Allows for X-Ray Scanning for PwDs as Measure of Last Resort

The developments assume significance as in the past, several persons with disabilities have suffered humiliation at the hands of security or airlines staff at airports across India.

Gaurav Vivek Bhatnagar | The Wire | October 13, 2017

New Delhi: The long fight of disability rights activists for making air travel more friendly and sensitive towards the needs of persons with disability (PwD) appears to have finally borne some fruit.  The Bureau of Civil Aviation and Security (BCAS) has accepted the recommendations of the Central Industrial Security Force (CISF) to use X-ray scanning for prosthetics and orthotics only as a measure of the last resort. Instructions have also been issued to make wheelchair users get up from their chairs only in exceptional cases for security checks.

The decision was made known at a meeting convened by director general of the CISF, O.P. Singh, on October 11, which had representatives of the BCAS, Ministry of Civil Aviation, the Air Passengers Association of India and representatives of the disability sector. The meeting, which lasted close to 90 minutes, was attended by top members of the CISF along with its senior officers deployed at the airports.

Among those present in the meeting were Javed Abidi, director of the National Centre for Promotion of Employment for Disabled People (NCPEDP), cyclist Aditya Mehta, Subhash Chandra Vashishth, Rajesh Bhatia, Nipun Malhotra and associate professor of physiology at the University College of Medical Sciences, Delhi, Satendra Singh.

Instances of humiliation of PwDs

The developments assume significance as in the past, several PwDs have suffered humiliation at the hands of security or airlines staff at airports across India. In 2013, above-knee amputee and marketing professional Suranjana Ghosh Aikara was made to take off her prosthetic leg for a scan at both Delhi and Mumbai airports.

Anjlee Agarwal of the Samarthyam National Centre for Accessible Environments, who suffers from muscular dystrophy, faced two odd situations in early 2012; first, when she was bodily lifted by male porters and the other, when she was carted around on a luggage trolley. Her experience made her seek more dignified travel for PwD travellers..

SC had issued directives

In 2012, Jeeja Ghosh, a teacher at the Indian Institute for Cerebral Palsy in Kolkata, was made to deplane because the staff found her to be ‘abnormal’. Following her appeal, the Supreme Court constituted a committee and directed the DGCA and the BCAS to consult with disabled section of India’s population.

However, according to Singh, despite directions by the apex court, the BCAS continues to evade this directive. However, Singh lauded the role being played by the CISF, saying it continued to “remain receptive”. Singh also noted that the BCAS had chosen to remain absent from the high-level meeting chaired by the director general of the DGCA with the Airports Authority of India, all the airlines and the disability sector on April 7 this year.

However, Abidi appreciated the change in the approach of both the CISF and the BCAS towards the issue. “There has been a lot of discussion and exchange of notes between the CISF and BCAS of late. It was a well-rounded meeting, almost a closure type, and I was impressed by the seriousness of purpose. It was called to problem-solve and to bring about a change,” he said.

BCAS constituted a panel to look into demands of PwDs

Stating that the CISF has already sent its recommendations to the BCAS and that the latter had constituted a committee which held its meeting a few days ago, Abidi said that the CISF had only invited one user of prosthetics and another from the wheelchair lobby from the diverse disability sector. “So the focus was more on prosthetics and the concerns of the wheelchair users”, he said.

As for other categories of PwDs, he said, they too suffer problems but these are not related to security and need to be handled by the civil aviation ministry and other agencies. “The visually impaired are facing a big problem these days since all the airports have been made sound-free and therefore, the announcement of change of gate for departure of flight is not made through loudspeakers. So a blind person is unable to know that the gate has been changed,” Abidi said.

“Similarly, persons with speech impairment find it difficult to tell their preferences to the airlines staff or about food preference to the air-stewards,” he added.

X-ray to be used as a last resort

Acknowledging that the users of prosthetics, orthotics and wheelchairs remain among the worst affected, Abidi said that the new developments are very positive. “Broadly, it has been decided that in the case of wheelchair users, X-ray should be the last option. The standard practice globally was to profile the passengers, frisk them, make them go through the explosive trace detectors (ETD) if need be and to send their gadgets for X-rays if there was greater suspicion,” he said.

“The world over, X-ray is rarest of rare and in all my travels abroad, even to the US in the post 9/11 era, never have I been asked to get off my wheelchair. However, in Indian airports, it is a norm”, Abidi said. Moreover, he lamented, unlike airports abroad, the CISF personnel have been following the norm of making wheelchair users get off their chairs as part of the security drill. So what is rarest of rare the world over, is their preferred norm here,” he added.

Abidi said the blame should not be placed on the CISF alone. “What should also be remembered is that while the CISF drew the flak, the policies are actually drawn up by the BCAS, which prepares the manual and instructions. So the real change has to occur not with the CISF but with the BCAS.”

The rights activist is hopeful that meaningful changes are being effected. He pointed out how the CISF recently undertook a full training programme for its personnel to sensitise them towards autism. The programme was conducted in association with Merry Barua’s organisation, Action for Autism. “It had sensitised the CISF personnel about the behaviour and concerns of passengers suffering from autism and how they were like to react in different situations“, Abidi said.

Source: The Wire

Disability Activists Slam Regressive Clause in New Act That Allows Discrimination

The contentious clause allows establishments to discriminate against persons with disabilities if there is a “legitimate aim”.

Gaurav Vivek Bhatnagar | The Wire | 24 March 2017

Even before it has been implemented, the Rights of Persons with Disabilities Bill, 2016, which was notified by the parliament in the winter session, has run into a major controversy with the primary stakeholders – persons with disabilities – questioning the clause that allows establishments to discriminate against them provided there is a “legitimate aim” and for taking the private sector out of the purview of the Act. Moreover, while the Centre had promised to address the issue while framing the rules under the Act, the same has not been reflected in the draft rules circulated earlier this month.

Asserting that this clause had no business to remain in the Act, the disability rights activists allege it was only introduced by the bureaucracy to keep a window for denying any rightful claim. With disability activists protesting against the subjective nature of this clause and two MPs of the CPI(M) in Rajya Sabha, K.K. Ragesh and C.P. Narayanan, moving amendments to notify the Rights of Persons with Disabilities (RPwD) Act, 2016, the minister for social justice and empowerment welfare, Thawar Chand Gehlot, had assured that necessary changes to the clause would be made through the rules to ensure that it was not misused against the persons with disabilities.

Why have a regressive clause in an Act?

As disability rights activist and practicing doctor at the University College of Medical Sciences and Guru Tegh Bahadur Hospital, Delhi, Satendra Singh, said, “a major concern with regard to the RPwD Act is Clause 3 (3) which states that ‘No person with disability shall be discriminated on the ground of disability, unless it is shown that the impugned act or omission is a proportionate means of achieving a legitimate aim'”.

This clause, he said, gives unfettered power to the implementing agencies to discriminate against persons with disabilities as it leaves open the interpretation to the bureaucracy.

Singh recalled how in his own case he had to fight a four-year-long battle to unlock his own and 1,700 other posts after he was discriminated against, due to a similar regressive rule, on the ground of disability, even though he had cleared a central health services examination conducted by the Union Public Service Commission. “These things will continue to happen if this rule is not changed. It is ironical that some leading disability activists never highlighted this and were so adamant on passing this Bill,” he lamented.

Draft rules ignored the contentious clause 

Noting that a committee was constituted to frame the rules and it had uploaded the draft rules on March 10 for seeking objections and suggestions after the same were approved by the legislative department of the Ministry of Law & Justice, Singh said what is bothersome is that the draft rules made no mention of the controversial clause. He also claimed that the government was in a hurry to make a big show of the rules by publishing them in the gazette on Ambedkar Jayanti on April 14 in order to show how much it cares. “But the question of discrimination remains as the ministry rules do not include anything circumventing 3.3 despite the assurance of the minister in parliament,” he said.

‘Legitimate aim’ is not defined

Agreeing that the time to act was now, former chief commissioner for persons with disabilities (CCPD) P.K. Pincha, said the rules need to do away with the provision of Clause 3 (3). “In the first place, what constitutes “legitimate aim” has neither been defined in the Act nor has it been explained anywhere in the Act. This, therefore, means by necessary implication that what constitutes legitimate aims has been left to the collective interpretation of the bureaucracy. And this is where our apprehensions as persons with disabilities lie.”

He said there are judgments of the Supreme Court in various other cases where it has stated that reasonable classification is permissible. “If reasonable classification is permissible vide the rulings of the apex court then where was the need to put this rider; it was not necessary.”

However, Pincha, who was part of certain consultations held on the issue and organised by the All India Disability Alliance, insisted that “in the draft rules there is some provision to deal with Clause 3 (3); they are proposing something, but whether it is adequate or not is another thing.”

Though not absolutely clear how the issue would be addressed, he said, “They have probably said that if there is an act or omission which any authority intends to resort to then they would have to first refer it to the chief commissioner or something to that effect.”

Representation of persons with disabilities a must as per UN charter

Pincha demanded that “there should be representation of persons with disabilities also in deciding if a particular act or omission was permissible or not because the UN convention on the rights of persons with disabilities, with which this law is sought to be made compatible, explicitly mandates that you cannot take a decision which affects the lives of persons with disabilities without consulting their representative organisations. So consultation with the primary stakeholders is indispensable.”

Noted disability rights advocate Subhash Chandra Vashishth is concerned that while the Act has become a “fait accompli”, since it was notified on December 28, even the draft rules do not address the concerns about the discriminatory clause explicitly.

All cases should be heard by CCPD and 11-member panel

“I suggest that some kind of mechanism should be devised which states that whenever such an issue of discretion arises then both the person seeking employment and the employer should be heard by a nodal authority comprising the chief commissioner of persons with disabilities, of the Centre or the state as the case may be, along with the 11 member advisory committee which the Act provides. Otherwise, if you would leave it only to the commissioners, who are usually bureaucrats and picked by the government, they may speak the language of the government,” he pointed out.

Seeking repealing of the contentious clause, he said while an amendment would require going through the whole parliamentary process, the rules can be changed accordingly till the time that happens.

Private sector left out of purview of Act

“At least in the rules they should make the necessary changes. They want to issue the rules on Ambedkar Jayanti on April 14. But in the week after the last day for inviting the suggestions on April 6, it is unlikely that much change would happen. Also, this draft has come after the law ministry had screened the earlier draft and had removed the areas where private establishments were concerned and many other areas,” said Vashishth.

Similarly, he said, while the equal opportunity policy was there for all the establishments under the law, the rules only call upon the government establishments to implement it. They are silent on the role to be played by the private establishments.

Within the Act, the establishments have been defined as government establishments and just establishments. But the rule has not legislated anything on private employers. But now the rules are silent on that. So now when the law would be implemented on April 14, it would not be applicable to private employers.

The lawyer-activist also pointed out that the private sector has been left out of the purview of the draft rules even though the Act had provided for their inclusion. “So in effect, it could well mean that the Act would not apply to the private sector at all,” he said.

An amendment to the Act is needed urgently

Vashishth demanded that ideally, the Act needs to be amended. “The employers are generally governed by the law and the rules made thereunder. The issue is that right now the rules are being made for the central government and the state governments would be doing it separately. The worry is they may do it differently or not do it at all. So if there is an amendment to the Act it is better because then it applies to all the states too. This would also ensure that the provision does not become subjective in the states.”

Source: The Wire

Vigyan Bhawan, AIIMS, Feroz Shah Kotla… can’t go anywhere

Bindu Shajan Perappadan,  February 27, 2017 21:42 IST

Two key buildings in Delhi — Vigyan Bhawan and Social Welfare Department (GNCTD) — are inaccessible to people with disabilities.Ironically, the President presents national awards to differently-abled  persons at Vigyan Bhawan and the Social Welfare Department is a two-storey building meant for their welfare, says  physician and disability rights activist Satendra Singh, summing up the state of inclusion of accessibility for the differently-abled in the Capital.Speaking about his own “struggle”, Dr. Singh, who has 70% orthopaedic disability, says: “I have to travel 4 km from GTB Hospital (his office) to Suryanagar to use the post office as the one on the hospital campus is on the first floor and there is no lift. I have to file a case in Disability Court against my Medical Director to make the post office and bank accessible.”The lack of access to essential services remains a source of discrimination and lost opportunities for the disabled, says the doctor.The list of inaccessible buildings in the Capital includes premier hospitals as well.“

Despite my petition, AIIMS Delhi remains inaccessible to people with disabilities. The New Delhi railway station doesn’t have a lift connecting to the platforms and escalators are not disabled-friendly. Though there are low-floor buses, have you ever seen a wheelchair-user travelling in them,’’ he asks. Most irritating, he says, is the fact that entertainment is beyond the reach of the disabled. “Neither cinema halls nor Firoz Shah Kotla is accessible,’’ he says. 

Inaccessibility is not restricted to wheelchair-users only, says disability rights lawyer and access consultant Subhash Chandra Vashishth. According to him, to realise the mandate of inclusive and accessible public infrastructure, all public spaces need to be conceived, designed and developed keeping diversity of users in mind.

Dr. G.N. Karna, a research officer and honorary president of the Society for Disability and Rehabilitation Studies, says there is a need to improve the monitoring of implementation of various policies, including the yet-to-be notified Rights of Persons with Disabilities Bill, 2016.

Source: The Hindu 

Activists term disability bill a 'skeptical Act'

Manash Pratim Gohain | TNN | Updated: Dec 16, 2016, 22:23 IST

NEW DELHI: Even as the Rights of Persons with Disabilities Bill 2016 got the approval of Lok Sabha on Friday and Rajya Sabha on Wednesday, disability rights' groups and activists punched holes into the new Act on Friday. While welcoming the passing of the bill, the process which started in 2007, they say that many provisions of the bill will "inculcate exclusion," and that "this Act will be more of obstacles rather than implementation." Activists are also concerned with the bill not specifying any provisions for women and children with disabilities, who are among the most vulnerable groups of the society.

Concerned over the passing of the bill without any discussion in the Upper House of the Indian Parliament, Sambhavana Organization, a disability rights' NGO said that due to this "the Bill has been passed with many inadequacies and unresolved issues," many of which they claim were part of the previous draft bills "which have been omitted or diluted in the present one."

"We feel happy with the passing of the Bill, but are concerned over the fact that there has been no discussion on it in the Rajya Sabha. This means the issue of disability is not a priority for the policy makers," said Nikhil Jain, president, Sambhavana.

While the categories of disabilities have increased threefold, from seven to 21, the amended bill provides only 4% reservation for Persons with Disabilities (PwDs) which has been 3% so far. The rights' groups and activists were demanding retention of at least 5%. "Reservation in jobs, once proposed to be enhanced from 3% (1995 Act) to 5% (2014), has now been restricted to 4%," said disability right's activist, Dr Satendra Singh.

Stating that the United Nations Convention on the Rights of Persons with Disabilities, which India is a signatory envisage "no policies without the PwDs in its ambit," Pankaj Sinha, a disability rights activist said that the rights of the disabled have been curtailed by the new Bill.

"The amendments have been in waiting since 2007 and drafts of many committees rejected. The previous government also tried to pass an ordinance after the Sudha Kaul committee report was not accepted. The present government without putting the draft in public domain passed it," said Sinha.

Stating that the Bill leaves a lot of lacunas for violators to get scot free, activists said that need of the hour has been more teeth for punitive action. "Another amendment drops imprisonment (two months to six months) for violation. There is only a fine of Rs 10,000 to Rs 5 lakh," added Singh.

Another major concern has been regarding the rights of women and children with disabilities. "There is a special mention about rights of women and children with disabilities, but nothing specific has been stated. There is no legal provision for women with disabilities in marriage or divorce laws, where we need more clarity because they suffer the most. As far as children with disabilities are concerned there is also a special mention, but we need to clarity on how they are treated in institutions and inclusive education for them. In adoption laws too children with disabilities are left out. We need more specific provisions regarding adoption of children with disabilities," said Abha Khetarpal, president, Cross for Hurdles.

Subhash Chandra Vashishth, advocate, disability rights, Centre for Accessibility in Built Environment, also highlighted the dilution in the amendments such as how Section 3 (3) allows "discrimination against disabled person if it is 'a proportionate means of achieving a legitimate aim.' This clause leaves 'legitimate aim' open to the subjective interpretation of bureaucracy.

According to Singh, "Only remarkable part of a skeptical Act is inclusion of autism, dyslexia, deaf-blindness and other impairments."

The Blind Workers Union too claimed that the main problems faced by the disabled community have not been addressed. The union in a statement said, "The Bill continues to lack any serious engagement on the question of protecting the labour and economic rights of disabled persons employed in the private sector."

Source: Times of India

Smart cities missing out on accessibility and inclusivity

“While the entire smart cities (project) is data- driven project, there is no data on accessibility. Since there is no data, there is very less likelihood of including it into the indicators," said, Subhash Chandra Vashishth

By: Express News Service | Ahmedabad | Updated: August 28, 2016 6:00 am

Leading experts from various sectors batted for the government to have more accessibility and inclusivity indicators in the Smart Cities Mission at the national conclave on Universal Design and Accessibility (UD &A) in Smart Cities, organised by the Indian Institute of Management-Ahmedabad Saturday.

Speaking on the sidelines of the conclave, Subhash Chandra Vashishth, lawyer and founder of CABE, said, “While the entire smart cities (project) is data- driven project, there is no data on accessibility. Since there is no data, there is very less likelihood of including it into the indicators. Accessibility is actually still not on the agenda of smart cities, that’s what we have seen in our experience. It’s on automation, on getting smart technology — but not planning the environment keeping the last link — the weakest and most vulnerable person in mind. Unless that happens, this is not sustainable and we may have to end up redoing it in the future. So far we have been looking at accessibility as a charity and talking in terms of percentages, but we have not been benchmarking it.” He added that accessibility reforms will be brought in with the NBC (National Building Code) 2016.

“The IT infrastructure currently employed in corporates and banks etc that is usable by mainstream needs to be usable by all, which is where the gap really lies. For example, if you use a software in a bank, its usability by a blind person is not taken into consideration. And what it leads to is that no blind person is then placeable in that bank. Secondly, there are certain key building blocks for IT infrastructure and accessibility. One of them is this text to speech technology and it doesn’t work for us in Indian languages despite India becoming an IT hub of the world. Lots of research is happening through labs, but different models need to be brought in,” said Dipendra Manocha, managing trustee, Saksham Trust.

“The entire framework for smart cities is looking at how to provide IT infrastructure that is smarter, but who are the people going to use it? Especially children, old people, women etc, and people with disabilities who are not that smart. People creating these smart cities should also look at what unsmart people we are planning for in terms of programme, plan, delivery accessibility and usage. The smart cities mission misses out on the accessibility and inclusivity bit as many people who are not IT savvy, economically backward,” said Anjlee Agarwal, executive director, Samarthyam.

Rachana Khare, head, School of Planning & Architecture, Bhopal, said, “In the smart cities mission, the government should specify the UD &A parameters in the mission document itself.”

Source: The Indian Express